Frequently Asked Questions

PURCHASING

GIFT CARDS

SHIPPING

EXCHANGE POLICY

CUSTOMER ACCOUNTS

SECURITY

A BIT ABOUT JEWELRY

CONSIGNMENT

PURCHASING

What forms of payment do you accept?

We accept Cash, Lisa-Marie’s Gift Cards, Visa, MasterCard, Discover and American Express as forms of payment in store. We only accept credit cards online. Call us at 207-443-2225 to complete a phone order.

Do you offer gift wrapping?

Definitely! We offer gift boxes and bags in both locations for a low cost of 50cents to $4 dollars. If you’d like your website purchase gift wrapped, Note that you’d like specific wrapping in your Online Order. We’ll do our best to make it look pretty for the recipient. Please note, that we will always choose to package your items for safe traveling first and foremost.

Can I include a message for the recipient?

Of course! We’re happy to include your message! Just include the message in the Notes section when you check out and we’ll ensure it makes it into your package.

Can I get a gift receipt?

Sure, just include it in the Notes when you check out. We will enclose a gift receipt dated for 30 days from the date of purchase in your package.

How do I purchase something that I saw in the store?

Call the the location you saw it in and an employee there can help you identify the item. Shipping and billing info can be arranged over the phone for direct shipment to you or a friend! There are some items that are one of a kind that we can only have in store. There are also items in our online store that can only be found online too!

GIFT CARDS

How do I redeem my Gift Card?

You can redeem your gift card in the following ways


  • In person at either of our locations: present your gift card at the time of checkout. If you are unsure of your balance, ask one of our employees to check it for you. The amount of your purchase(s) will be deducted from your card. Any remaining balance stays on the card. If the amount on your card is less than the amount of the sale you can pay for the remainder with cash or credit card.

  • At this time we are not able to process gift cards online. If you would like to make an online purchase using your gift card please contact us at marie@lisamariesmadeinmaine.com.
Gift Card Terms and Conditions

  • Sales tax is not applied to gift card purchases. If you are purchasing other items in one of our stores at the same time, or are ordering additional items and having them shipped within the state of Maine, a 5.5% sales tax applies to non-gift card items.

  • Lisa-Marie’s is not responsible for lost or stolen gift cards. Treat them like cash.

  • Lisa-Marie’s gift cards are non-refundable and cannot be redeemed for cash.



Gift Cards as Store Credits

All store credits over $10 are issued to a plastic gift card. Our regular exchange and store credit policies apply. Your store credit is essentially a gift card. Use it like one! Or, give it to someone else who might like to use it. Please treat the card like cash. We are unable to keep records of gift cards. Store credits under $10.00 will be made under the original form of payment.

SHIPPING

How do I know my order went through?

You will get an email confirming your web order and another email when your order is fulfilled and a tracking number is created. If you do not receive an Order Confirmation from Lisa-Marie’s in your email and you think you should have, please email marie@lisamariesmadeinmaine.com.

Can I pick up my online order in the Bath or Portland locations?

Yes! Select “Local Pick Up” at Checkout rather than entering a shipping destination. Local Pickup is available in our Bath location. If you would like to pick up your order in the Portland location, add that to the Order Note. You will receive an email when your item is ready for pick up in your desired location.

How will my order ship?

We ship most items via UPS ground, fully insured. If you provide a PO Box, we will use USPS Ground if that is less expensive for you.

How Long Will It Take To Get My Package?

We ship things from our Bath location as quickly as we can. However, please keep in mind that we are a very small team of people with many different responsibilities. Please know that we will get your items in the mail to you as soon as possible. If you’d like to arrange delayed shipment for a certain date, please make note in the Order.

Do you offer expedited shipping?

We do not offer expedited shipping online. If you would like to arrange for expedited shipping please call us at 207.443.2225. We do not offer expedited shipping for all items.

How do you determine shipping charges?

We do our best to keep shipping rates low by packing your items ourselves in recycled and resourced boxes. Our shipping charges depend on what item(s) are ordered, their weight and their value. To determine the shipping charge for an item simply add it to your cart and add the destination for a projected shipping total to appear. If the shipping charge ends up being less than you paid, we will refund the difference to the card with which you purchased.

How do I track my order?

When your order has been registered for PickUp by UPS and we receive a tracking number, we add it as a Note in your Order. You will receive an email regarding the addition of the Note and it will include your tracking information. Any questions, email Marie at marie@lisamariesmadeinmaine.com.

Do you ship internationally?

We do ship internationally, Please call the Bath store and ask to speak to Andy to discuss available options. The customer is responsible for all taxes and duties, which depending on the country are applied and due upon receipt of the package.

I think there is a problem with my order.

Your satisfaction is our top priority, and we want you to have an enjoyable shopping experience. If you see an issue with your order, email marie@lisamariesmadeinmaine.com with your order number immediately and we will do our best to remedy the situation.

Can I call one of the store locations about my order?

Our in-store staff are unable to access your online order information. Please direct online order concerns to marie@lisamariesmadeinmaine.com. We will answer your email as promptly as possible. Emails received on weekends may take us a little longer to answer. And please remember, we are a very small team of people with many different responsibilities. If you don’t hear back from us right away we are probably helping another customer find their perfect Maine made gift.

EXCHANGE POLICY

Custom, Special Order or Sale items are non-refundable and not eligible for return or exchange.

This applies to items purchased online and in our stores.

Exchange Policy for in-store purchases:

All returns must be accompanied by an original Lisa-Marie’s Point of Sale receipt (or gift receipt.) All returns must be made within 14 days.
Return items are for exchange or store credit only.
All custom order, special order, or sale items are final sales.

Return Policy for online purchases:

Due to the handcrafted nature of the items sold, some variations may occur. Many items are unique in shape, color and size.

If you are not satisfied, please email us immediately. We will have you package your purchase carefully, enclose a copy of your email order and send it fully insured within 14 days for a refund to: 
Lisa-Marie’s Made in Maine, 170 Front Street, Bath ME 04530. Shipping and handling on returned merchandise is non-refundable. Please insure items over $50. Please ship items in appropriate packaging to avoid damage. Items received by Lisa-Marie’s damaged due to inadequate packaging will not receive a refund. 

Please note: This policy does not apply to in-store purchases. Please refer to the Exchange Policy for in-st0re purchases or your receipt.

Can I exchange my online purchase?

If you would like to exchange an item purchased on our website you may do so within 14 days after purchase. You must email marie@lisamariesmadeinmaine.com to make arrangements. Shipping charges will be applicable for the exchange. All returns are subject to inspection. Only items in perfect, original condition can be accepted for exchange.
Special order and final sale items are not eligible for exchange.

I received a gift and I’d like to exchange it.

We are happy to exchange your item for another item or a store credit within 30 days from the purchase date/gift receipt date as long as it is accompanied by a receipt or gift receipt and it is in perfect condition. If the item was a web order and did not come with a receipt or gift receipt please email us at marie@lisamariesmadeinmaine.com with the givers first and last name, your contact information and a description of the item. We will contact you with options for exchange. Web order gift returns are subject to the same time frame as in-store purchases. Items received as holiday gifts and dated post Thanksgiving through Christmas are eligible for exchange through January 15th of the following month, receipt required. Items designated as special order items are not eligible for return or exchange.

My order arrived damaged.

If anything in your package arrives broken, please do the following:

  1. Save all of the packaging including the outside carton.

  2. E-mail: marie@lisamariesmadeinmaine.com or call us at 207-443-2225 with the nature of the problem, even if the package is a gift.
 We will provide you with instructions and the next steps at that time.
  3. You must notify us within 5 days of receipt of the damaged item.

CUSTOMER ACCOUNTS

What is the Customer Account?

It’s a great way for you to reference information later on if you need to. You do not have to sign up for an account to make purchases online, and you don’t have to make a purchase to create an account.

What information is required for an online account?

All we require for an online account is your name, an email address and password for login, and a mailing address. You can decide if you’d like to receive email newsletters from us, or would like to have your address on file for later reference. We don’t sell or distribute any of your information to anyone.

I can’t remember my login info. How do I retrieve it?

Submit a “forgot password” request and you will receive an email to reset your password in a few minutes.

SECURITY

Privacy Policy


We like our privacy as much as the next internet shopper therefore, we do not share any information about you with anyone. We only ask for the minimum amount of information required to complete a sale. Cookies are used simply to track purchases. What are cookies? Cookies are files with small amounts of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. If you have any questions about our Privacy Policy, please email us and we will respond to any concerns you may have.

Credit Card Security

All credit card information is securely run through Authorize.Net. Credit card information is not stored on or accessible from this site.

Email Newsletter

We add our customer email addresses to our own list in order to send information about sales, events and new items for our store only, on an opt-in basis. We will not share your information to other catalogs or send junk mail unrelated to our business. If you wish to be removed from our list you can unsubscribe by clicking the link at the bottom of the e-newsletter.

A BIT ABOUT JEWELRY

How do I clean sterling silver?

If you can’t get your hands on a jewelry shining cloth (found for sale at many jewelry and craft stores,) we have two ways we recommend.

  • For a quick shine, spray some windex into a ziplock bag, then put the jewelry into said bag and shake. This will bring it back to its original luminous quality.
  • For a deeper clean for jewelry that may have been neglected, we recommend a baking soda bath.
    • Create a bowl or tray out of tin foil.
    • Put your jewelry in your tin foil bowl.
    • Put a couple of tablespoons of baking soda on top of your jewelry.
    • Then boil some water. It is very important the water be hot, otherwise the chemical reaction will not work. Pour boiling water over the baking soda and jewelry.
    • You will see the baking soda, tin foil and hot water creating bubbles that will gently remove any tarnish without removing any finish.
    • Pour more boiling water when bubblies subside.
    • Leave the jewelry in for approximately 10 minutes.
    • Remove jewelry and gently dry with a towel.
What is sterling silver exactly?

Sterling silver is 92.5% silver and 7.5% another metal, most commonly copper. Mixing in the other metal strengthens the sterling silver. Rarely silver can be mixed with nickel which can make it non-hypoallergenic, but most sterling silver is mixed with copper.

What does oxidized sterling silver mean?

All sterling silver will oxidize over time. It will especially tarnish if it is not worn very often or exposed to salty air and chemicals such as perfume or hairspray. Oxidized sterling silver in jewelry is an intentional oxidization administered by the artist called a patina. It is a chemical process most commonly using liver of sulfur. In the process, the artist can control the level of darkness in their pieces. Most artists use this technique to bring out texture and the handmade nature of their work.

What metals are hypoallergenic?

Gold, platinum, titanium, stainless steel, fine silver, copper and sterling silver are all metals that are safe for people allergic to metal. The most common allergies are nickel and zinc (in its alloy form). Some metals can be mixed with these which most likely causes the allergic reaction, which is why some can be allergic to sterling silver if it is mixed with nickel. However, sterling silver is most commonly mixed with copper.

What is gold fill?

As you may know, solid 14K Gold is expensive for the artists to work with as well as purchase. Gold-fill is a good alternative to keep the cost down while still maintaining the glittery, gold quality. Gold-filled jewelry is jewelry composed of a solid layer of gold (typically constituting at least 5% of the item’s total weight) mechanically bonded to a base of either sterling silver or another base metal.

CONSIGNMENT

How do you chose the work that you carry?

Lisa-Marie and her team are always looking for new and unique items. We spend the colder months going to events to discover new products and meeting with new artists. We spend all year long listening to what our customers are looking for and we try to find interesting work that will excite our customers. And of course, we try to continue providing you with products we’ve had from the beginning if people keep asking for it! Lisa-Marie carefully reviews a lot of products, selecting only the items we truly love to sell in our stores.

I’m interested in selling my work with Lisa-Marie’s.

The first prerequisite to being a part of Lisa-Marie’s Made in Maine is, of course, that you must currently live in and create your items in Maine. If you are interested in selling your work with us, please e-mail lisamarie@lisamariesmadeinmaine.com. Please attach pictures to your email so that we can get an idea of what your product looks like. If Lisa-Marie feels that your work is a good fit for us and would sell well, she will get in touch with you to set up a meeting at one of our two stores so that she can see your product in person. Lisa-Marie and her team only jury and meet with artists on specific dates during the slower time of year. Lisa-Marie does not set up meetings with artists in July, August, November or December. Most of our work is sold under consignment, which means that you, the artist, set all your own prices. When your work is sold, Lisa-Marie’s Made in Maine receives a percentage of that sale, and you get the rest.

What does oxidized sterling silver mean?

All sterling silver will oxidize over time. It will especially tarnish if it is not worn very often or exposed to salty air and chemicals such as perfume or hairspray. Oxidized sterling silver in jewelry is an intentional oxidization administered by the artist called a patina. It is a chemical process most commonly using liver of sulfur. In the process, the artist can control the level of darkness in their pieces. Most artists use this technique to bring out texture and the handmade nature of their work.

What metals are hypoallergenic?

Gold, platinum, titanium, stainless steel, fine silver, copper and sterling silver are all metals that are safe for people allergic to metal. The most common allergies are nickel and zinc (in its alloy form). Some metals can be mixed with these which most likely causes the allergic reaction, which is why some can be allergic to sterling silver if it is mixed with nickel. However, sterling silver is most commonly mixed with copper.

What is gold fill?

As you may know, solid 14K Gold is expensive for the artists to work with as well as purchase. Gold-fill is a good alternative to keep the cost down while still maintaining the glittery, gold quality. Gold-filled jewelry is jewelry composed of a solid layer of gold (typically constituting at least 5% of the item’s total weight) mechanically bonded to a base of either sterling silver or another base metal.